Packaging Source

Because gift packaging is personal

Contact Us:   012 3451491      Cell: 0647563656  [email protected]   
586 Gouda Street, Elarduspark, Pretoria


Terms of Use of this website and all physical services rendered by The Packaging Source cc

Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this website and the use of our services.

Updated 15/02/2015

With such a great opportunity to be of service to you and present all our gift packaging products, we always try and ensure that we engage in fair buying and selling practices and adhere to the rules stipulated in the recently released Consumer Protection Act.  After all our customer is what makes our business work!  With this in mind we compiled this standard reference guide to lead times on our products, our terms of service and shipping conditions in plain terms.  Please read these carefully as we always try and stick to them, and so should you!

Our Terms include:

1. Standard Terms and Conditions of Trade

2. Standard or normally in stock / unbranded items

2.1 Lead Times for Standard or Stock Items

2.2 Ordering, Shipping and Cancelation of standard non-branded products

3. Custom Branded Items:

3.1 Lead Times for Custom made products or services

3.2 Standard terms and conditions of supply of Branded products

3.3 Shipping and cancelation policy for custom made items

4. Website terms of use

1.  Standard Terms and Conditions of Trade

These terms and conditions shall apply to all transactions between The Packaging Source cc as the supplier of products and You, The Customer unless otherwise agreed to by both parties in writing.  A reference (in the form of a link, or website address) to the location of these terms are on all our email correspondence, quote request forms, and accounting documentation such as invoices issued to ensure clarity and availability of information.

Due to the nature of our business structure we will only process or dispatch STANDARD orders after receiving proof of payment on an official invoice issued by The Packaging Source, OR

in the case of production orders we will start processing orders after deposit payment has been received on a Pro-Forma Invoice.  This has unfortunately become necessary due to the failure of companies in the past to make payment after placing official orders and having us going to the expense of packing and dispatching said orders with a driver or courier.

The quality, colours and sizes of all our normally in stock or non-branded products displayed on the website is only an indication of the actual colour, size or quality.  Should you require a specific colour, quality or size samples can be viewed at our showroom located at:

54 Hesketh Street
Moreletta Park

Images of Samples, colours and sizes are available online but due to the nature of technology we cannot guarantee the digital images you see will represent the exact colour matches of our products, it is better to come over and view these products directly if you have to match a colour or size exactly. (We are able to assist with checking our product against the colour you require if you have the pantone colour code).  Please make sure to specify if it is the coated or uncoated code!  We can also not always guarantee the same colour shade from time to time due to the import of some of our products (specifically our glossy gift bags) - we cannot control and verify the correct colour matches before the container arrives.

Measuring of custom made packaging items

Please Measure your own packaging items (boxes bags or items to put in them). We can unfortunately not take the responsibility for guessing or measuring a product we have to manufacture for you - we do require the exact dimensions in the correct format.

For gift bags we use the following measurements in mm:  

Length (top to bottom) x Width (left to right) and Gusset (the depth of the bag on the side)

For gift boxes we use the following measurements in mm:

Inside measurements of the base of the box: Length (longest side) x width (shortest side) x height (top to bottom) should you require foiling on the box please specify if it is a landscape or Portrait format and exact position.


Our measurements are on the inside of the box, and this pertains to the base of the box.  Please make sure you have the measurements correct, should your items not fit into the gift packaging we manufacture directly from the client measurements, we can unfortunately not be held responsible.

We don't plan and design artwork

We could offer this as a separate service, done by professional graphic artists; however as part of our standard service, we require your artwork in a print ready format (use your design software file like .eps or .ai and import the design into an open format .PDF file) for printing customized items.  Please note that e-mail signatures, .jpg, .gif and.bmp files is not sufficient for artwork purposes.

Should you require the artwork to be rotated, shrunk, colourised etc., we cannot take responsibility for incorrect sizing, colour or print.  Should we have to change or edit your supplied artwork other than placing it on our DIE trace or Print Program, a fee of R300 per change will be charged over and above the quoted pricing.  This fee excludes VAT at 14%.

We endeavour to always match your Pantone colour selections exactly, and with our Flexographic and Litho printing have a very high success rate. However we cannot guarantee exact matching of the Pantone colours with our digital printing method. Slight variations in colour and consistency may occur.  After the client deposit payment is received clients are furnished with DIE traces in the case of gift bags and Cut Sizes in the case of custom branded gift boxes to design and place their artwork on.

Our DIE trace artwork will only be sent to you once your deposit for your production order is placed, and please remember these files are the Intellectual Property of Packaging Source and will remain so.  You are not allowed to re-use our files for other purposes or quotes and word done on them by other companies.  All our TRACE documents are clearly marked to ensure there will be no confusion.

We are not a sample making service

We are more than happy to make box samples for clients that placed orders of 100 boxes or more (when required), but can unfortunately not make samples at random for clients with intention to buy.

Our minimum order requirement for our standard range of box sizes is 30 boxes per size and colour, and for our custom made boxes it is 100 units per size and colour.  Should a sample be required it will be made only when the customer agrees to pay a R250.00 non-refundable setup fee for the sample box.  This sample box will only be done for clients with the intent to purchase the full order and only need to see a production sample for sign-off purposes.

2.  Standard or normally in stock / unbranded gift packaging items 

The Packaging Source has a standard unbranded range of products called normally in-stock / unbranded items.   These products are mass produced and/imported and is subject to availability in size and colour.  These products are sold in different pricing ranges to the public, resellers and wholesalers.   Reseller and Wholesaler pricing will only be disclosed to qualified parties, the pricing indicated on our normal website and distributed price lists are the general publicly available price lists. 

Our standard range of products may include:

-Gift Bags - Matt or glossy in specific sizes, colours

-Ribbon - organza, satin, printed or plain in specific sizes and colours.

  (colours may vary from previous batches produced/imported)

-Organza Bags in specific sizes and colours

-Gift Tissue Paper - plain colour range or printed stock range. 

  (Colours printed locally may vary from imported range and between batches printed)

-Gift Wrap rolls and sheets - plain colour range or printed stock range. 

  (Colours printed locally may vary from imported range and between batches printed) 

2.1 Lead times for normally in stock or standard and unbranded items

Normally in stock items are shipped within 3 - 5 business days of receipt of your order and full payment.

Should the product ordered be out of stock you will be contacted with a replacement suggestion or an ETA for the arrival of the new stock  as soon as possible after receipt of your order (normally within 24 hours).  Delivery is dependent on availability of transport, or arrival of your courier, collection.

Please take note that our stock is fast moving - the availability of stock cannot be guaranteed for any period of time without a physical order and proof of payment. 

After making a written enquiry (by fax or e-mail), stock is checked immediately and confirmed with you, the customer.  

If the order is not confirmed in writing on that same business day and the resulting invoice not paid within the following business day we cannot be held liable if the stock is no longer available - we can unfortunately reserve stock for unpaid orders.

2.2 Ordering, Shipping, Returns or Cancelation of standard product orders

Ordering Process

Normally in stock items are processed within 3 - 5 business days of receipt of your order and payment. (This lead time excludes shipping/ postal time).  

Personalized and manufactured items take longer (you will be quoted according to the time frame for expected delivery). Please don't delay between placing the order and making the payment - and order is not an indication for us to reserve the stock for you. We can only do that on receipt of payment. This is due to the fast movement of stock on hand.

(our order email address is This email address is being protected from spambots. You need JavaScript enabled to view it.) or by fax (number for orders and proof of payments is 086 674 6260) will be accepted and/or processed.  

Our typical response time on orders/ enquiries may depend on the availability of technology (Telkom lines being stolen, or down, theft of our computer system or any other act of God beyond our control such as floods, earthquakes and the like!) - But it is normally on the same business day.  

Our sales / ordering clerk is required to check stock once the enquiry has been received. We keep a small amount of stock on our premises, and keep selected products in other warehouses not located on our Showroom premises. When checking stock, we may ask to call you back, to allow the opportunity to call warehouse managers for remote stock confirmation.    Please take note of item 1 of our terms relating to confirmation and placing your order, as stock cannot be reserved by a simple enquiry, we have to receive a formal order, by email or fax, issue the invoice and receive a proof of payment before stock can be reserved for you.  

The Packaging Source cannot take responsibility for getting your products to you in time for your event/function. When placing an order, make sure to leave at least up to 5 days for the order to be filled, and please note that this does not include time required for shipping of your products.  

If an item is out of stock for some reason between the enquiry and placing of your order we will notify you as soon as the order is being processed - you will be presented with the following options:

-  Create a backorder until the next shipment arrives,

-  Offer a substitute product at the same monetary value

-  If unable to ship or substitute total monies will be credited to you immediately.  

If you paid by EFT, you will be contacted by email for your banking details so we can refund your money as soon as possible. This only applies to standard out of stock items.  Please see the section on personalized options for terms thereof. 

Shipping your order

ecause so many of our items go in oversized boxes by Courier/Shipping standards even though they are very light we do not offer rush shipping on standard stock items because there is no way we can know what the costs will be until your box is packed, weighed and measured.   If you need your parcel sooner, then please arrange your own courier company to collect from our offices.

We always charge fixed calculated shipping fees (online and direct) that include handling and packaging, applicable to the areas we ship to.

All shipped parcels are packed in normal postal envelopes / brown wrapping paper or small cardboard boxes when available.  If you are worried about your products being damaged during transit, we will gladly include Packing Boxes in your invoice for shipping.  Please request this on your enquiry.

Should you decide to use a driver / courier to collect from us The Packaging Source will not be held responsible for the completion of transport/courier documents.  When the Courier arrives at our premises without clear collection instructions that include at the very least the ORDER Number / Invoice number to be collected, they will be sent away.

Where We Ship

South Africa only!  Should you place an order from another country please make sure to arrange your courier to collect, or ask our dispatch manager to request a quote for you from a local courier.  All customers are subject to our VAT system used in South Africa, the exchange / discount procedures for your company will have to be negotiated with your shipping agent.

Clients may request a delivery of their order/products in Pretoria, Centurion, and the greater part of Johannesburg and suburbs, but PLEASE NOTE:   This delivery time is NOT INCLUDED in product lead times, as the shipment will have to be booked into the delivery schedule, the driver will only visit specific routes on specific days.  Our delivery service is only available in a radius of approx. 60km from our showroom - distribution point.

If you need parcels to be shipped outside of Gauteng, please arrange for your own Courier Company to collect these orders from us!

We do offer a postal shipping option where fixed rates are charged, but this order option is only available for orders under 5 kilos. 

Freight Problems

We must be contacted immediately if damage occurred to a parcel shipped to you with our Packaging Source delivery van.  Please do not accept the package, but sign on the delivery note stating that the product was rejected due to damage.

Please don't hold up the driver, we will assess the damage and make arrangements for the replacement product to be sent.  This clause is not an option for products wrongly ordered by you.  It will only be upheld in case of damage occurring to the products while in our care.

Due to the nature of the products (paper, and board is easily damaged by rain, man handling etc) should the shipment be accepted by the client, or  collected by the customer or it's couriers the Packaging Source cannot be held responsible for the state of the products once it is in the clients possession. 

Wrong Product Shipped

Should we send you the wrong product for some reason (other than that was clearly stated on your order/invoice) we must be contacted within 2 business days of package delivery.

Please include the following information so we can find your order.

Name and Address where items were shipped 

Name and Address of person paying for the order (if different) 

Date ordered 

Date received 

Invoice number

Problem with shipment -please be specific

Contact number where we can contact you:

We will do everything needed to make sure you receive the correct product in a timely fashion. 

We do however need to receive the original wrongly shipped products back before replacements can be made. 

If time is of the essence, a credit card number can be given to your sales consultant to hold as collateral for the uncollected stock and the correct replacement will be sent immediately.   

Upon delivery, incorrect stock will be collected and the collateral will become redundant.

When a wrong product is shipped please ensure the following conditions are met for a speedy remedy to the situation:

The item must remain at the location shipped to, allowing the Courier/Driver to collect the item for return and someone must be available to allow the Courier to pick up the package.

If this is not possible, you can request to ship back the incorrect items at your discretion but you will then be held responsible for the safe return, if we do not receive the items within a timely fashion, your card will be charged for the replacement order.

In the event that a product was wrongfully ordered by the customer, a return of this product will only be accepted under the following conditions:

It should be in the original packaging, accompanied by the original invoice, without any damages or shortages.

It should be returned within 3 business days, unused.

If we have an alternative product (of the same value) you will be able to make an exchange.  If not, you will be charged a 25% administration and handling fee. 

Refusing a delivery

As our client you have the right to inspect the goods delivered to you before signing off on the delivery note (from our driver or a courier company).  If there are damages to the products or it is not exactly what is specified on the invoice and order, please refer to the sections Freight Problems, and Wrong Products Shipped.

If a package is refused for any other arbitrary reason such as unavailability of contact person, cancellation of event - and is returned to us, you will be responsible for ALL of the shipping charges for the next delivery.  There will be no refunds in this instance. 

Uncollected orders

Orders that have been paid for (in full or only a deposit) but is not collected within 3 months (180 days) will be re sold (when possible and not branded) to recover storage and costs pertaining to trace and contact or engage the defective client.  Orders that cannot be re sold will be destroyed.  During the 3 months all means possible will be used (email, telephonic and postal) to try and engage with the client to collect the waiting stock. 

Returns policy

We can only accept products back within 5 working days of purchase, in the original packaging, accompanied by the original invoice, undamaged and unused, delivered to our Showroom in Irene during business hours, and signed for received by one of our staff members.

A Credit note will be issued for account clients for future use, and in the event of a once-off purchase, a refund will be done within 3 business days into an account supplied by the customer, less the admin and handling fee of 25%.

3.Custom Branded Items:

Definition of a custom made / branded product:

All our gift boxes are custom made.  
In addition to this, anything ordered from us with branding or personalisation on, including ribbon bows, special colour awareness ribbons, Litho printed or screen printed gift bags and other items, All flexographic/rotary printed items with custom branding such as gift ribbon, tissue paper and gift wrap that has custom artwork required.  Any other items that are custom made in special sizes such as folded gift boxes, and special sizes in gift bags.

3.1 Lead Times for Custom made products or services

Lead Times for custom made products

All lead times indicated on quotes always include the last day for manufacturing, and exclude time for delivery.  The lead time for manufactured products will only commence one deposit payment has been received and where artwork is required, the lead time will only commence once digital artwork approval has been signed off by the client.  We always try to honour lead times, but it may vary due to conditions out of our control such as industrial strikes, and power outages.  We will always endeavour to make up for lost time, but it is not always possible.

All lead times indicated are minimum lead times unless a shorter lead time was agreed to in writing by The Packaging Source.  



We require all artwork to be supplied to us print ready (and correctly sized).  We are not a graphic design company so please make sure to supply us with artwork in Vector / PDF format printable to scale. (either high res Vector PDF, or PNG, TIFF (vector) for printing customized items.   Should you require the artwork to be rotated, shrunk, colourized etc., we cannot take responsibility for incorrect sizing, colour or print.   Please see the top of this document for fees charged per change of artwork (if required).

Please note that The Packaging source only receives and prints PRINT READY (AND CORRECTLY SIZED) artwork from our clients and in now way takes responsibility for the copyright of these artwork.  We operate under the assumption that the client (you) have acquired to rights to copy, print or reproduce any artwork submitted to us.   Please do not give us artwork that has a copyright on it that has not been confirmed, as you may get into trouble.  We simply cannot check every artwork reproduced and rely on the honesty and integrity of our customers.

3.2 Standard terms and conditions of supply of Branded products

Custom Made or Branded / Printed gift boxes

When ordering gift-boxes, regardless if it is a standard box or a custom branded gift box the standard lead time starts from approximately 15 working days, depending on the quantity and complexity of boxes.  

Every effort is made to supply quality products, please make sure you gave us exact specifications if you are not lenient about print or foil sizes.

We have a set range of sizes that are used for customers that require orders of 30 or more boxes per size and colour.  Selecting from that list will ensure your order is processed quickly and painlessly, but it is a standard box, in a standard board thickness, white lined and in a choice of 3 different paper types, variety of colours.  These orders may still take up to 15 working days to complete (depending on the work volume in our factory).  Normally it would not take longer.   Please ensure your item will fit into the size we provide, the description on our standard sizes price list is a guide only, and does not conform to other companies seizes.  Providing these standard sizes will still take approx. 15 working days to manufacture, we don't keep a lot of stock.

Orders of any custom sizes of boxes has a minimum order quantity of 100 units and also start at a minimum of 15 working days.  Larger orders (more than 200 units, or complex orders that include things like inserts, custom colour prints, foiling, foam inserts or any other custom modifications may take longer to make,

please take this into account when placing your order -

we will check the production schedule and confirm a due date with you that may take up to 20 - 25 working days.  The reason for this is that external companies are used to create our foiling blocks, or if we have to print, the prints have to fall into another production line waiting list before it arrives at the box factory.  These things may extend the time frame in which we are able to complete orders.  Should you need your order quickly, please try and keep it as simple as possible!

Exact dimensions for box orders must be supplied to us: Length x width x height in mm (inside measurements of the base).  And please tell us if you require a special depth for your lid lip, else we will manufacture it as a standard.  We are not responsible for measuring items or boxes on the client's behalf.

Should you wish to supply your own paper for making gift boxes: it must be at least 100mic in thickness and the flat sheet sizes must be large enough to cover the flat sizes required as supplied by the factory.  Please note that certain paper must be approved (handmade) first due to inconsistency in thickness and quality.  Products made with paper supplied by the customer cannot be guaranteed like our own paper, as all paper react different to our glue, and workshop environment. 

Checking Documentation and confirming correct orders 

Please note that what is stated on our physical quotes must be compared to the invoice as the onus falls on the client to ensure the correct items are invoiced to them, and payment of such invoice will initiate orders for exactly what is stated on said invoices.  It is imperative that quotes and invoices are checked for correct quantities, sizes, colours etc.


Branded Gift Bags

Screen printed gift bags

Dependent on stock availability, our standard sized matt gift bags can be screen printed in 10-15 working days.  The screen-printing process can be done in SOLID SPOT colours only - up to 4 colours (print ready artwork to be supplied by the customer).

Please allow for a 10% over- or under run to allow for make ready's and faulty prints. (All done by hand).  Prices quoted are always per print, per side of the bag.  

Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready. 

Litho printed gift bags

Can be manufactured in approximately 15 - 20 working days, during the normal months of the year and up to 25 working days in our busy season (Oct/Nov).

Standard A5 / A4 Portrait and A4 Landscape and A3 Portrait Sizes available, custom sizes will take longer to manufacture as we have to allow up to 3 extra days for making the DIE.  

Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready.   

Branded Ribbon

Branding or printing on our ribbon products will take approximately 10 - 12 working days, for standard items like satin or woven ribbon. Certain organza ribbon orders will take longer if we have to source the ribbon from other manufacturers. Please confirm the lead time for organza / special ribbon before placing the order.

 Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.    Artwork to be supplied print ready. 

Gift Wrap and Tissue Paper

All our flexographic printed personalized gift wrap and tissue paper rolls can be printed to specification - for two colour jobs the lead time is 10 - 15 working days, and for three and four colour jobs the lead time is 3 - 4 weeks.   Gift Tissue paper can only be printed in up to 3 spot colours.  Please allow for an extra day if the job also requires sheeting.

The litho printing of our gift-wrap is currently on a lead time of 10 working days.  Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready. 

3.3  Cancellation or return of custom made or branded orders

NO custom made/branded orders can be returned or credited as it cannot unfortunately be re-sold.

Cancelations of orders not yet completed will only be processed if received in writing and receipt confirmed by The Packaging Source within 3 working days after confirmation and receipt of deposit.    Should a custom order be cancelled after the initial period of 3 working days, materials purchasing will have been initiated and the full amount will be due, - cancelation in that case is no longer possible and the full amount due will be required.  (this includes the 50% deposit and balance payment).

This section refers to the new consumer protection act where we will be most unlikely to be able to resell the materials purchased for a custom order to other clients, unless it forms part of our standard gift box sizes, and our standard range of colours, with no branding.

A lead time change or event cancelation from the client side on a custom made order after the order has been placed and paid does not automatically mean a refund / credit as the order  already been put into the production schedule and time has already been spent on preparation / raw materials and planning of that order. 

4.Website Privacy and Confidentiality Terms

The purpose of The Packaging Source website and services:/h3>

The primary purpose of this website ( and it's owner company The Packaging Source cc is the supply of Gift packaging products and services.

While a great deal of care has been taken to keep all information on this site both accurate and current, due to a constantly changing business environment does not guarantee the validity of the information supplied. Nor can it be held responsible for errors, misprints, omissions or misinformation. The Packaging Source is not responsible and cannot be held liable for information that may be contained in sites linked to or links to other sites, or information provided by anyone listed on The Packaging Source website as a reseller or independent agent.

Use of The Packaging Source service and website, indicates compliance to all the items stipulated in our terms of service on this page and any other official documentation. All the information on The Packaging Source website defined as as well as the source code, files and images may be used solely under the following terms and conditions stipulated below.  If you do not agree to these terms you are requested to leave the site and do not engage with The Packaging Source, or its affiliates, resellers and agents.

Restrictions on use of the site:

All copyrights, trademarks and intellectual property rights on the site belong to The Packaging Source Logo's, images and names identifying The Packaging Source products are proprietary marks of and except for what is listed below, shall not be construed as conferring license or right by implication or otherwise for use except where written permission has been explicitly granted. 

• The public is granted nonexclusive, non-transferable limited license to view and use information retrieved from database and site as long as it is solely for personal informational, non-commercial use and furthermore that any copyright notices or any notices are not removed, obscured or changed.


Contact Us

Contact Us

012 3451491
064 7563656

Directions HERE 

Business Hours

Mon - Friday 8:00 - 16:00
Sat - Sun - Closed.
Public holidays - Closed.

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