Packaging Source

Terms of Use of this site and all services rendered by The Packaging Source cc

Should you not agree with these Terms and Conditions in full,
you must immediately terminate your use of this website and our service.

Updated 03/10/2011

 

With such a great opportunity to be of service to you and present all our gift packaging products, we always try and ensure that we engage in fair buying and selling practices and adhere to the rules stipulated in the recently released Consumer Protection Act.  After all our customer is what makes our business work!

With this in mind we compiled this standard reference guide to lead times on our products, our terms of service and shipping conditions in plain terms.

Please read these carefully as we always try and stick to them, and so should you!

 

Our Terms include:

1.  Standard Terms and Conditions of Trade

 

2. Standard or normally in stock / unbranded items

2.1 Lead Times for Standard or Stock Items

2.2 Ordering, Shipping and Cancellation of standard non-branded products

 

3. Custom Branded Items:

3.1 Lead Times for Custom made products or services

3.2 Standard terms and conditions of supply of these products

3.3 Shipping and cancellation policy for custom made items

 

4. Website terms of use

 

1.  Standard Terms and Conditions of Trade

These terms and conditions shall apply to all transactions between The Packaging Source cc as the supplier of products and You, The Customer unless otherwise agreed to by both parties in writing.

A reference to the location of these terms are on all our email correspondence, quote request forms, and accounting documentation such as invoices issued to ensure clarity and availability of information.

Due to the nature of our business structure we will only process or dispatch orders after receiving proof of payment on an official invoice issued by The Packaging Source.  This has unfortunately become necessary due to the failure of companies in the past to make payment after placing official orders and having us going to the expense of packing and dispatching said orders with a driver or courier.

The quality, colours and sizes of all our normally in stock or non-branded products displayed on the website is only an indication of the actual colour, size or quality.  Should you require a specific colour, quality or size samples can be viewed at our showroom located at:

11B Viceroy road 
Route 21 Corporate Park 
Irene, Centurion
South Africa

Images of Samples, colours and sizes are available online but due to the nature of technology we cannot guarantee the digital images you see will represent the exact colour matches of our products, it is better to come over and view these products directly if you have to match a colour or size exactly. (We are able to assist with checking our product against the colour you require if you have the pantone colour code.  Please make sure to specify if it is the coated or uncoated code!

 

Measuring of packaging items

Please Measure your own packaging items (boxes bags or items to put in them). We can unfortunately not take the responsibility for guessing or measuring gift packaging to suit a general item without being given the exact dimensions in the correct format.

For gift bags we use the following measurements in mm:

Length (top to bottom) x Width (left to right) and Gusset (the depth of the bag on the side)

For gift boxes we use the following measurements in mm:

Length (longest side) x width (shortest side) x height (top to bottom)

PLEASE TAKE NOTE:

Our measurements are on the outside of the box, not on the inside, and this pertains to the base of the box.  Please make sure you have the measurements correct, should your items not fit into the gift packaging we manufacture directly from the client measurements, we can unfortunately not be held responsible.

 

We don't plan and design artwork

We could offer this as a separate service, done by professional graphic artists; however as part of our standard service, we require your artwork in a print ready format (either high res PDF, Corel Draw, or JPG (vector) for printing customized items. Should you require the artwork to be rotated, shrunk, colourized etc., we cannot take responsibility for incorrect sizing, colour or print.

We endeavour to always match your pantone colour selections exactly, and with our flexographic and litho printing have a very high success rate. However we cannot guarantee exact matching of the pantone colours with our digital printing method. Slight variations in colour and consistency may occur.

 

We are not a sample making service

We are more than happy to make box samples for clients that placed orders of 100 boxes or more (when required), but can unfortunately not make samples at random for clients with intention to buy. Our minimum order requirement for our standard range of box sizes is 30 boxes per size and colour, and for our custom made boxes it is 100 units per size and colour.  Should a sample be required it will be made only when the customer agrees to pay a R150.00 non-refundable setup fee for the sample box.

 

 

2.  Standard or normally in stock / unbranded gift packaging items

The Packaging Source has a standard unbranded range of products called normally in-stock / unbranded items.  These products are mass produced and/imported and is subject to availability in size and colour.  These products are sold in different pricing ranges to the public, resellers and wholesalers.  Reseller and Wholesaler pricing will only be disclosed to qualified parties, the pricing indicated on our normal website and distributed price lists are the general publicly available price lists.

 

Our standard range of products may include:

Gift Bags - Matt or glossy in specific sizes, colours

Ribbon - organza, satin, printed or plain in specific sizes and colours.
(colours may vary from previous batches produced/imported)

Organza Bags in specific sizes and colours

Gift Tissue Paper - plain colour range or printed stock range. 
Colours printed locally may vary from imported range and between batches printed.

Gift Wrap rolls and sheets - plain colour range or printed stock range. 
Colours printed locally may vary from imported range and between batches printed.

 

2.1 Lead times for normally in stock or standard and unbranded items

 

Normally in stock items are shipped within 3 - 5 business days of receipt of your order and full payment. Should the product ordered be out of stock you will be contacted with a replacement suggestion or an ETA for the arrival of the new stock  as soon as possible after receipt of your order (normally within 24 hours).

 

1.2 Ordering, Shipping, Returns and Cancellation of standard product orders

Ordering Process

Normally in stock items are processed within 3 - 5 business days of receipt of your order and payment. (This lead time excludes shipping/ postal time).

Personalized and manufactured items take longer (you will be quoted according to the time frame for expected delivery). Please don't delay between placing the order and making the payment - and order is not an indication for us to reserve the stock for you. We can only do that on receipt of payment. This is due to the fast movement of stock on hand.

(our order email address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or by fax (number for orders and proof of payments is 086 674 6260) will be accepted and/or processed.

Our typical response time on orders/ enquiries may depend on the availability of technology (Telkom lines being stolen, or down, theft of our computer system or any other act of God beyond our control such as floods, earthquakes and the like!) - But it is normally on the same business day.

Our sales / ordering clerk is required to check stock once the enquiry has been received. We keep a small amount of stock on our premises, and keep selected products in other warehouses not located on our Showroom premises. When checking stock, we may ask to call you back, to allow the opportunity to call warehouse managers for remote stock confirmation.

Please take note of item 1.1 relating to confirmation and placing your order, as stock cannot be reserved by a simple enquiry, we have to receive a formal order, by email or fax, issue the invoice and receive a proof of payment before stock can be reserved for you.

The Packaging Source cannot take responsibility for getting your products to you in time for your event/function. When placing an order, make sure to leave at least up to 5 days for the order to be filled, and please note that this does not include time required for shipping of your products.

If an item is out of stock for some reason between the enquiry and placing of your order we will notify you as soon as the order is being

- you will be presented with the following options:

Create a backorder until the next shipment arrives,
Offer a substitute product at the same monetary value

If unable to ship or substitute total monies will be credited to you immediately.  If you paid by EFT, you will be contacted by email for your banking details so we can refund your money as soon as possible. This only applies to standard out of stock items.  Please see the section on personalized options for terms thereof.

 

Shipping your order

Because so many of our items go in oversized boxes by Courier/Shipping standards even though they are very light we do not offer rush shipping on standard stock items because there is no way we can know what the costs will be until your box is packed, weighed and measured.   If you need your parcel sooner, then please arrange your own courier company to collect from our offices.

We always charge fixed calculated shipping fees (online and direct) that include handling and packaging, applicable to the areas we ship to.

All shipped parcels are packed in normal postal envelopes / brown wrapping paper or small cardboard boxes when available.  If you are worried about your products being damaged during transit, we will gladly include Packing Boxes in your invoice for shipping.  Please request this on your enquiry.

Should you decide to use a driver / courier to collect from us The Packaging Source will not be held responsible for the completion of transport/courier documents.  When the Courier arrives at our premises without clear collection instructions that include at the very least the ORDER Number / Invoice number to be collected, they will be sent away.

 

Where We Ship

South Africa only!

Clients may request a delivery of their order/products in Pretoria, Centurion, and the greater part of Johannesburg and suburbs, but PLEASE NOTE:   This delivery time is NOT INCLUDED in product lead times, as the shipment will have to be booked into the delivery schedule, the driver will only visit specific routes on specific days.  Our delivery service is only available in a radius of approx. 60km from our showroom - distribution point.

If you need parcels to be shipped outside of Gauteng, please arrange for your own Courier Company to collect these orders from us!

We do offer a postal shipping option where fixed rates are charged, but this order option is only available for orders under 5 kilos.

 

Freight Problems

We must be contacted immediately if damage occurred to a parcel shipped to you with our Packaging Source delivery van.  Please do not accept the package, but sign on the delivery note stating that the product was rejected due to damage.

Please don't hold up the driver, we will assess the damage and make arrangements for the replacement product to be sent.  This clause is not an option for products wrongly ordered by you.  It will only be upheld in case of damage occurring to the products while in our care.

Due to the nature of the products (paper, and board is easily damaged by rain, man handling etc) should the shipment be accepted by the client, or  collected by the customer or it's couriers the Packaging Source cannot be held responsible for the state of the products once it is in the clients possession.

Wrong Product Shipped

Should we send you the wrong product for some reason (other than that was clearly stated on your order/invoice) we must be contacted within 2 business days of package delivery.

Please include the following information so we can find your order.
Name and Address where items were shipped 
Name and Address of person paying for the order (if different) 
Date ordered 
Date received 
Invoice number
Problem with shipment -please be specific
Contact number where we can contact you:
We will do everything needed to make sure you receive the correct product in a timely fashion. 
We do however need to receive the original wrongly shipped products back before replacements can be made. 

If time is of the essence, a credit card number can be given to your sales consultant to hold as collateral for the uncollected stock and the correct replacement will be sent immediately.   
Upon delivery, incorrect stock will be collected and the collateral will become redundant.

When a wrong product is shipped please ensure the following conditions are met for a speedy remedy to the situation:

The item must remain at the location shipped to, allowing the Courier/Driver to collect the item for return and someone must be available to allow the Courier to pick up the package.

If this is not possible, you can request to ship back the incorrect items at your discretion but you will then be held responsible for the safe return, if we do not receive the items within a timely fashion, your card will be charged for the replacement order.

In the event that a product was wrongfully ordered by the customer, a return of this product will only be accepted under the following conditions:

It should be in the original packaging, accompanied by the original invoice, without any damages or shortages.
It should be returned within 3 business days, unused.
If we have an alternative product (of the same value) you will be able to make an exchange.  If not, you will be charged a 25% administration and handling fee.

 

Refusing a delivery.

As our client you have the right to inspect the goods delivered to you before signing off on the delivery note (from our driver or a courier company).  If there are damages to the products or it is not exactly what is specified on the invoice and order, please refer to the sections Freight Problems, and Wrong Products Shipped.

If a package is refused for any other arbitrary reason such as unavailability of contact person, cancellation of event - and is returned to us, you will be responsible for ALL of the shipping charges for the next delivery.  There will be no refunds in this instance.

 

Returns policy

We can only accept products back within 5 working days of purchase, in the original packaging, accompanied by the original invoice, undamaged and unused, delivered to our Showroom in Irene during business hours, and signed for received by one of our staff members.

A Credit note will be issued for account clients for future use, and in the event of a once-off purchase, a refund will be done within 3 business days into an account supplied by the customer, less the admin and handling fee of 25%.

 

2.Custom Branded Items:

 

Definition of a custom made / branded product:

All our gift boxes,  are custom made.   In addition to this, anything ordered from us with branding or personalisation on, including ribbon bows, special colour awareness ribbons, Litho printed or screen printed gift bags and other items, All flexographic/rotary printed items with custom branding such as gift ribbon, tissue paper and gift wrap that has custom artwork required.  Any other items that are custom made in special sizes such as folded gift boxes, and special sizes in organza bags and gift bags.

 

3.1 Lead Times for Custom made products or services

Lead Times

 

 

All lead times indicated on quotes always include the last day for manufacturing, and exclude time for delivery.

The lead time for manufactured products will only commence one deposit payment has been received and where artwork is required, the lead time will only commence once digital artwork approval has been signed off by the client.

All lead times indicated are minimum lead times unless a shorter lead time was agreed to in writing by The Packaging Source.  See our rush job section form more into on this.

 

Artwork

 

Artwork should be supplied to us print ready. We are not a graphic design company so please make sure to supply us with artwork in Vector / PDF format printable to scale.

 

Branded / Printed gift boxes

When ordering gift-boxes, regardless if it is a standard box or a custom branded gift box the standard lead time is approximately 15 working days, depending on the quantity and complexity of boxes.

Orders of standard boxes over 600 boxes, or smaller orders of as little as 30 boxes, but with inserts, custom colour prints and windows will take a few days longer to manufacture. Please make sure the artwork supplied to us is in a print ready format, you will be charged extra if we have to redesign or make changes to it.  Exact dimensions must be supplied to us Length x width x height in mm.  We are not responsible for measuring items or boxes on the client's behalf.

 

RUSH JOBS

Where the client requires a custom made/branded Gift-box a shorter lead time (but no less than 5 working days), The Packaging Source will only agree to such a job in writing, charging a 25% rush job fee, and the full invoice amount payable 100% in advance.

When a rush job is requested, the factory will be contacted immediately to reserve a manufacturing slot.  The invoice will then immediately be issued to the client.  This invoice must be paid no later than the end of the same business day, or 10am the next business day.

Should we receive the proof of payment any later than that, the rush job status will be forfeited without the refunding of the rush fee.  This will be used to cover additional expenses related to arranging such orders.

Lead time will only start AFTER approval of artwork (where applicable) and will exclude delivery time. NO EXEPTIONS CAN BE MADE. All other manufacturing jobs will be considered standard manufacturing jobs and have to abide by standard lead times. Rush jobs cannot be cancelled or refunded for any reason once payment has been received.

 

Branded Gift Bags

Screen printed gift bags

Dependent on stock availability, our standard sized matt gift bags can be screen printed in 10-15 working days. The screen-printing process can be done in SOLID SPOT colours only - up to 4 colours.

Please allow for a 10% over- or under run to allow for make ready's and faulty prints. (All done by hand) Prices quoted are always per print, per side of the bag.  Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready.

 

Litho printed gift bags

Can be manufactured in approximately 15 - 20 working days, during the normal months of the year and up to 25 working days in our busy season (Oct/Nov). Standard A5 / A4 / A3 and Giant Sizes available, custom sizes will take longer to manufacture as we have to allow up to 3 extra days for making the DIE.  Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready.

 

Branded Ribbon

Branding or printing on our ribbon products will take approximately 10 - 12 working days, for standard items like satin or woven ribbon. Certain organza ribbon orders will take longer if we have to source the ribbon from other manufacturers. Please confirm the lead time for organza / special ribbon before placing the order.  Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready.

 

Gift Wrap and Tissue Paper

All our flexographic printed personalized gift wrap and tissue paper rolls can be printed to specification - for two colour jobs the lead time is 10 - 15 working days, and for three and four colour jobs the lead time is 3 - 4 weeks. Please allow for an extra day if the job also requires sheeting. The litho printing of our gift-wrap is c9urrently on a lead time of 10 working days.  Lead times will only start once final approval of artwork is received from the client, and excludes shipping time.  Artwork to be supplied print ready.

 

3.2 Cancellation or return of branded orders

NO custom made orders can be returned or credited as it cannot unfortunately be re-sold.
Cancellations of orders not yet completed will only be processed if received in writing and receipt confirmed by The Packaging Source within 3 working days after confirmation and receipt of deposit.  

Should a custom order be cancelled after the initial period of 3 working days, materials purchasing will have been initiated and the full amount will be due, - cancellation in that case is no longer possible.

A lead time change or event cancellation from the client side on a custom made order after the order has been placed and paid does not automatically mean a refund / credit as it has already been put into the production schedule and time has already been spent on preparation / raw materials and planning of that order.

 

3.Website Privacy and Confidentiality Terms

The purpose of The Packaging Source website and services:

The primary purpose of this website (www.Packagingsource.co.za) and it's owner company The Packaging Source cc is the supply of Gift packaging products and services.
While a great deal of care has been taken to keep all information on this site both accurate and current, due to a constantly changing business environment packagingsource.co.za does not guarantee the validity of the information supplied. Nor can it be held responsible for errors, misprints, omissions or misinformation. The Packaging Source is not responsible and cannot be held liable for information that may be contained in sites linked to packagingsource.co.za or links to other sites, or information provided by anyone listed on The Packaging Source website as a reseller or independent agent.

Use of The Packaging Source service and website, indicates compliance to all the items stipulated in our terms of service on this page and any other official documentation. All the information on The Packaging Source website defined as www.packagingsource.co.za as well as the source code, files and images may be used solely under the following terms and conditions stipulated below.  If you do not agree to these terms you are requested to leave the site and do not engage with The Packaging Source, or its affiliates, resellers and agents.

 

Restrictions on use of the site:

All copyrights, trademarks and intellectual property rights on the packagingsource.co.za site belong to The Packaging Source .co.za. Logo's, images and names identifying The Packaging Source products are proprietary marks of packagingsource.co.za and except for what is listed below, shall not be construed as conferring license or right by implication or otherwise for use except where packagingsource.co.za written permission has been explicitly granted. 
• The public is granted nonexclusive, non-transferable limited license to view and use information retrieved from www.packagingsource.co.za database and site as long as it is solely for personal informational, non-commercial use and furthermore that any copyright notices or any notices are not removed, obscured or changed.